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In the day-to-day operations of most organizations, people inevitably encounter difficulties and sometimes identify opportunities to improve operations. However, in many organizations, the right people are often unaware of such problems and opportunities and therefore do not respond to improve their operations.
It is important to keep in mind that, in the context of OPIS, "operations" is interpreted in a broad sense and includes virtually everything an organization does. In one way or another, virtually all activities can impact the "bottom line" and also often have safety, environmental, and/or regulatory implications.
Succinctly, the purpose of OPIS is to facilitate an operations feedback mechanism in an organization to:
- Promote the recurrence of desirable activities and
- Minimize the recurrence of undesirable activities.
The figure below shows a simplified diagram of an operations feedback information flow.
As depicted above, a variety of information is collected during the course of operations. This information (perhaps supplemented by information from outside sources) is then analyzed using various techniques. Such analyses (e.g., root cause analysis, performance trends) can provide some direct feedback information to operations and can generate corrective actions (i.e., recommendations) for improving the organization's management systems (i.e., the rules/guidelines by which the organization operates).
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