•
Human Performance Engineering
Instructional Systems
Procedures Systems
Conduct of Operations
Human Reliability Analysis
Human Factors Engineering
Performance Measurement
Management Systems
•
Safety & Risk Management
Process Safety
Risk Management
Pipeline Integrity Management
Reliability Engineering
Compliance
•
Software Services
•
Software Products
OPIS™
ARMS™
ProSmart™
OQMS™
•
Short Courses
•
Contact Us
Concord
>
Services
>
Human Performance Engineering
>
Performance Measurement
Performance Measurement
Concord has built on the pioneering work of Edward Connelly
1
to produce the
Authority Referenced Measurement System (ARMS™)
, a systematic process and software for development, validation, and continuous maintenance of performance measures. ARMS™ captures and synthesizes the rating strategies of subject-mater experts and makes it easy for everyone to use this expertise for long-term continuous improvement of process and outcomes. ARMS™ makes it possible at last to link the individual performance of everyone in the company to high-level corporate goals.
Measurement services:
Concord offers a complete array of services associated with the development and application of high-quality, reliable system and process measures:
Corporate performance
Management / organizational system performance
Program effectiveness
Customer satisfaction (internal / external)
Team performance
Individual on-the-job performance
Employee performance appraisal systems
Rate your program.
Get simple, self-scored evaluation of the effectiveness of your current Performance Measurement program.
1
Connelly, E.M., "A Theory of Human Performance Assessment", Proceedings of the Human Factors Society, 31st Annual Meeting, 1987.
Contents Copyright 2002 Concord Associates, Inc. All rights reserved.
9737 Cogdill Road, Knoxville, Tennessee 37932
Phone: (865) 675-0930 Fax: (865) 675-0432
